Problems Connecting to an Internet Satellite
by Rene Agredano, Demand Media
Satellite Internet is an option for those in remote locations.
For satellite Internet access to work, a complex system of networking devices must all be functioning properly and talking to one another. Stationary systems must be pointed manually to connect, and time and calculations are required to determine the satellite's settings. Motorized dish systems need ample time to search for the satellite. An understanding of basic computer networking will help diagnose connectivity problems. Users also need to understand the differences between connecting to a local wireless network and locking onto a satellite.
Types of Systems
There are various types of Internet satellite systems and service providers, each with different connectivity and troubleshooting procedures. Stationary satellite systems are usually permanently mounted to buildings and have fewer potential hardware and software issues to troubleshoot. Motorized satellite systems are mounted to moving vehicles, and they have additional parts that can cause problems. Accounts with a static IP address may not experience some issues that arise with dynamically assigned IP addresses.
External Factors
Internet satellite connectivity depends on many external factors, some of which are beyond a user's control. The integrity of your signal can be compromised by things ranging from bad weather to hardware breakdowns at the Network Operations Center to problems with the actual satellite to heavy loads resulting from too many users on your assigned satellite. To identify an Internet satellite connectivity problem, try to isolate the issue. Consider local areas of concern first. Start with your "client" computer and work your way up the network. Check each piece of hardware, ruling out each device as the cause of the problem.
Line of Sight
All satellite dish systems need a clear line of sight to the assigned satellite. Also, consider that the satellite your ISP has assigned you may actually be about 45 degrees higher than where your Low Noise Blocker (LNB) armature is pointing. This is the arm extending from your dish. While the LNB may be pointing to clear sky, look up for any tree branches or obstacles that might interfere with reception.
Rebooting
Power surges or voltage spikes can disrupt service. When connectivity issues arise, begin with basic tests. Shut down all devices, including your computer, modem, router, and dish controller (for motorized systems only). After waiting one minute, power up the modem. Wait five minutes for it to connect (or longer if the motorized dish is not already pointed). Turn other devices on in the order in which they carry the signal, waiting one minute between each.
Hardware Troubleshooting
If rebooting hardware devices fails to resolve the issue, begin basic hardware troubleshooting procedures. Can your computer connect to your local area network? Does it see the signal from your wireless router? Can you access the satellite modem control panel and the dish controller (if applicable)? Does your dish lock onto the satellite? If you still do not have a connection, the next step involves software troubleshooting. If you are a novice user unfamiliar with IP address considerations, call your ISP for support.
